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Webinar: Driving System Adoption Through Learning in the Flow of Work

Driving System Adoption through Learning in the Flow of Work

In this webinar, eLearning Brothers Senior Custom Solutions Consultant Richard Harmon and Whatfix Senior Manager Chintan Patel demonstrated how incorporating learning into the workflow can increase digital adoption, improve speed to proficiency, and reduce friction for just-in-time performance support.

What is Digital Adoption in Learning and Development?

Digital adoption means achieving a state in which users gain the ability to use digital tools as they are intended and to the fullest extent possible to realize the value of the software investment.

If your organization is making a large investment in software and it’s not being used as intended, you’re not realizing the value of that software. But if you do realize the value, that becomes a competitive advantage.

This value realization becomes a competitive advantage through improved business performance, operational efficiency, better customer service, increased data quality, employee job satisfaction, frictionless learning, and responsiveness to change.

It’s essential to train your employees on how to use that software to its fullest potential.

According to Gartner research, 58% of L&D leaders believe the employee skill gap is growing, and 82% agree that retraining and reskilling are key to addressing that growing skill gap.

Incorporating more experiential learning is one way to retrain and reskill employees.

Best Practices for Embedding Learning in the Flow of Work[1]

  1. Anticipate workers’ needs by understanding what they do
  2. Accelerate learning opportunities by placing meaningful tools and information in the flow of work
  3. Augment worker performance with actionable and relevant data
  4. Recognize, encourage, and leverage learning within the flow of work to empower and reward workers

eLearning Brothers has partnered with Whatfix to achieve best practice #2: Accelerate learning opportunities by placing meaningful tools and information in the flow of work.

Whatfix supports the entire lifecycle of a user’s journey:

  • Onboarding
  • Learning in the flow of work
  • Form field guidance
  • Self-service contextual help
  • Change management
  • Continuous training
  • Process automation

Watch the webinar recording to see Whatfix in action and then contact eLearning Brothers to find out how we can help you incorporate this technology into your next custom learning project!

Contact our Custom Solutions team to learn how we can help you incorporate learning into your workflow.

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[1] Bersin, Deloitte Consulting LLP, 2019.