Why We Took the Customer Excellence Pledge

We are proud to share that we were among the earliest LMS/LXP vendors to sign the Customer Excellence Pledge, declaring our commitment to providing you with the best support ever. 

What is the Customer Excellence Pledge?

Craig Weiss developed this program to identify learning system vendors who promise to provide elite customer service and support, beyond just telling their prospects and customers they do.

Any vendor who signs the Customer Excellence Pledge must adhere to a set of statements detailing the level of support expected—with checkpoints to validate the ongoing level of elite support.

There are four key statements, plus an additional two validation checks.

As a learning platform provider who has signed the Customer Excellence Pledge, we are promising to:

  1. Provide exceptional customer support and service.
  2. Maintain high ethical standards in sales, service, and business. 
  3. Take care of your needs and assistance in a timely fashion—this includes minimum response times.
  4. Provide you with a dedicated customer support/service member or team. This person or group of folks will be your point of contact. 

Our mission at eLearning Brothers is to help everyone become an eLearning ROCKSTAR.

We know that implementing a new learning management system, building a culture of learning, increasing user adoption, and proving business results from training are not easy things to do. That’s why we built the Rockstar Learning Platform, a flexible learning platform that grows with you, provides user-friendly admin features, and is backed by our amazing Customer Success team. 

Take it from this happy customer:

“One of the best parts of the platform is the help and the service that I get every time I call. No matter the question, they are always there to help me.”

Richard T. Cleary

President, and CEO of FSEdNet

We can help you set up personalized learning paths, customize and brand your platform, and track the activities and progress that matters to your organization. 

The Rockstar Learning Platform excels at addressing high-demand learning needs like:

  • Employee & Customer Onboarding
  • Virtual Instructor-led Training
  • Compliance & Regulatory Training
  • Upskilling, Reskilling & Self-paced Learning
  • Orchestrating Knowledge Sharing
  • Mentoring & Coaching

Switch to the Rockstar Learning Platform today and experience easy LMS migration with white-glove service. Or sign up for a free account to test-drive our learning platform with up to 5 users.